When a form product shuts down, the visible problem is the form. The expensive problem is everything downstream: CRM leads, support tickets, billing workflows, and internal ops tools wired through webhooks and Zapier-style paths.
Hidden issues we look for
- Webhook retries and idempotency: what happens when you replay traffic.
- PII retention policies in the replacement tool vs your old export.
- Spam protection differences that change lead volume overnight.
What to do first
Inventory every form that touches money: checkout, quotes, onboarding, and cancellations.